Manufacturing CX & Operations Lead (On-Site)

VSSI Staffing Services, LLC; Tennessee; On-site; USD 90,000 - 130,000; Full time

Job summary

VSSI Staffing Services, LLC is seeking an experienced Customer Experience & Operations Manager to lead our customer service and account support within a fast-paced manufacturing environment. You will oversee order management, delivery coordination, customer communication, and issue resolution while developing a team of Account Managers.

You will collaborate with production, planning, inventory, shipping, quality, and sales to improve processes and maintain strong customer relationships, using

Qualifications

• Five+ years in customer service in manufacturing.

Responsibilities

• Oversee daily customer service and account management operations.

Skills

Customer service leadership

Leadership / supervision

ERP / MRP systems

Communication skills

Problem solving

Prioritization under pressure

Reporting & analytics

Tools

ERP/MRP systems (SAP, Oracle, Epicor, JobBOSS)

Job description

VSSI Staffing Services, LLC is seeking an experienced Customer Experience & Operations Manager to lead our customer service and account support within a fast-paced manufacturing environment. You will oversee order management, delivery coordination, customer communication, and issue resolution while developing a team of Account Managers.

You will collaborate with production, planning, inventory, shipping, quality, and sales to improve processes and maintain strong customer relationships, using