Customer Experience Service Advisor

SHOTTENKIRK AUTOMOTIVE GROUP, INC; Rome (GA); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Shottenkirk Honda of Rome is seeking a Service Advisor to greet customers, listen to their needs and schedule appointments while ensuring accurate cost estimates and smooth service flow.

The role rewards a high-energy, customer-focused professional with a commitment to integrity and a long-term career within a growing organization that values teamwork and continuous learning in a dynamic automotive environment.

Competenze

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Personal and professional integrity and willingness to learn new programs.

Mansioni

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time and monitor progress of each vehicle.
• Verify final invoice reconciliation with the work performed.
• Explain all completed work and charges to customers.

Conoscenze

Customer service

Service advisor experience

Energetic personality

Long-term career mindset

Integrity

Computer skills

Descrizione del lavoro

Shottenkirk Honda of Rome is seeking a Service Advisor to greet customers, listen to their needs and schedule appointments while ensuring accurate cost estimates and smooth service flow.

The role rewards a high-energy, customer-focused professional with a commitment to integrity and a long-term career within a growing organization that values teamwork and continuous learning in a dynamic automotive environment.