Customer Service Representative

Sila; Norfolk (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Sila is seeking a Customer Service Representative (CSR) in Norfolk, VA. This role involves responding to customer inquiries, converting calls into service appointments, and maintaining customer database accuracy. As the first point of contact, you’ll play a vital role in customer satisfaction and operational success.

The ideal candidate will excel in a fast-paced environment with strong verbal communication and multitasking abilities. Reliability and problem-solving skills are critical, as is basic computer proficiency.

Qualifications

• Strong verbal communication skills to guide conversations.
• Reliable attendance to ensure call volume coverage.
• Proficient in multitasking while maintaining accuracy.

Responsibilities

• Respond to customer requests and resolve issues.
• Convert customer calls into booked service appointments.
• Participate in training for professional development.

Skills

Strong verbal communication

Reliable attendance

Multitasking

Problem-solving skills

Computer proficiency

Job description

Customer Service Representative (CSR)

Guy Smith Home Services – Norfolk, VA

Looking for a customer service role where your work actually matters and the phones stay busy?

For nearly 60 years, Guy Smith Home Services has been a trusted residential service provider serving homeowners across the Hampton Roads area. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.

We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.

What You’ll Do

• Respond to customer requests, resolve issues and promote the company
• Convert incoming customer calls into booked service appointments
• Outbound calling to our customers to schedule appointments
• Develop a proven track record in customer service.
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager

What We’re Looking For

• Strong verbal communication with ability to control and guide conversations
• Reliable attendance and punctuality (critical for call volume coverage)
• Ability to multitask across systems while maintaining accuracy
• Strong problem-solving skills and ability to handle objections professionally
• Comfortable working in a fast-paced, performance-driven environment
• Basic computer proficiency (CRM systems, scheduling software, etc.)