Dispatch Specialist: Fast-Paced Customer Service & Scheduling

WheelsOnsite USA Inc; Sterling (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training Provided

Job summary

WheelsOnsite USA Inc in Sterling, VA is seeking a full-time Dispatcher to handle service calls, schedule technicians, and dispatch teams to ensure timely delivery of services.

You will manage customer accounts, resolve issues promptly, and provide top-tier customer service in a fast-paced environment. Training is provided and growth opportunities exist within a rapidly expanding company. This is an in-person role based in Sterling, VA.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or dispatcher roles preferred.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong communication and organizational skills.

Responsibilities

• Answer incoming service calls and provide top-tier customer service.
• Schedule and monitor technician service appointments to ensure timely service delivery.
• Dispatch service technicians according to their schedules.
• Manage customer accounts and ensure satisfaction with our services.
• Resolve customer issues in a prompt, courteous, and professional manner.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

WheelsOnsite USA Inc in Sterling, VA is seeking a full-time Dispatcher to handle service calls, schedule technicians, and dispatch teams to ensure timely delivery of services.

You will manage customer accounts, resolve issues promptly, and provide top-tier customer service in a fast-paced environment. Training is provided and growth opportunities exist within a rapidly expanding company. This is an in-person role based in Sterling, VA.