Customer Experience & Scheduling Coordinator

HANSONS; Cedar Rapids (IA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Health benefits after 30 days

401(k) with company match

Holiday pay after 30 days

PTO with unlimited rollover

Tools & training

Career advancement

Job summary

Hansons is seeking a Branch Coordinator in Cedar Rapids, IA to manage customer communication, scheduling, and branch operations. You will coordinate projects from start to finish, maintain calendars, and help ensure timely, accurate documentation and payments.

The role supports a fast-paced home-improvement environment with growth opportunities, a collaborative team, and a focus on delivering outstanding customer service from kickoff to completion.

Qualifications

• High school diploma or GED required.
• At least 1 year of administrative, office, customer service, scheduling, or coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word and Excel).
• Ability to work independently and manage multiple priorities.
• Must be at least 18 years old.

Responsibilities

• Serve as the primary point of contact for customers throughout their project lifecycle.
• Conduct welcome calls and establish clear expectations for the project process.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule.
• Resolve customer concerns and elevate issues when necessary.
• Schedule and reschedule installation appointments.
• Maintain an optimized installation calendar and maximize crew productivity.
• Confirm installation dates, customer readiness, material deliveries, and project logistics.
• Manage scheduling changes due to weather, customer requests, or operational needs.
• Complete project completion calls and payment collection activities.
• Process payments through approved methods.
• Ensure all project documentation is completed and uploaded accurately.
• Support project closeout and escalation procedures.
• Answer phones and assist customers, vendors, and visitors professionally.
• Manage incoming and outgoing mail.
• Order office supplies and support daily office operations.
• Assist with onboarding activities and communication with corporate departments.
• Help maintain efficient branch operations in support of the Branch General Manager and Operations team.
• Process deposits and maintain accurate cash logs.
• Upload required project and financial documentation.
• Support insurance and project documentation processes.
• Maintain accurate records and ensure compliance with company procedures.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Microsoft Office

Independent work

Customer service

Scheduling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Hansons is seeking a Branch Coordinator in Cedar Rapids, IA to manage customer communication, scheduling, and branch operations. You will coordinate projects from start to finish, maintain calendars, and help ensure timely, accurate documentation and payments.

The role supports a fast-paced home-improvement environment with growth opportunities, a collaborative team, and a focus on delivering outstanding customer service from kickoff to completion.