Customer Experience & Satisfaction Catalyst

CJ Foodville USA Inc; Buena Park (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

CJ Foodville USA Inc. is seeking a Customer Experience Specialist for the Buena Park location to manage inquiries, complaints, and feedback across multiple channels. You will document cases, coordinate with bakery cafés and internal departments, and provide timely, brand-aligned responses.

The role emphasizes empathy, accuracy, and consistent follow-up in a fast-paced environment. Ideal candidates have 3+ years in customer service, strong communication, and solid CRM/Office software skills,

Qualifications

• Bachelor’s degree in Communications, Business, Hospitality, Marketing, or related field preferred.
• Three+ years in customer service, guest relations, or related area.
• Experience responding to customer questions, complaints, and escalations.
• Excellent written and verbal communication with empathy and clarity.
• Strong organizational skills and ability to manage multiple cases.
• Experience using CRM systems, ticketing tools, and reporting.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage day-to-day customer inquiries, complaints, compliments, and feedback across channels.
• Gather information, document cases, and coordinate with bakery cafés and internal teams.
• Track and report on customer satisfaction metrics and recurring issues.
• Prepare clear, empathetic responses following brand guidelines and approved messaging.
• Escalate sensitive concerns to the appropriate internal teams when needed.
• Maintain records and ensure cases are closed after follow-up.

Skills

Communication skills

CRM systems

Organizational skills

Multitasking

MS Office

Education

Bachelor’s degree in Communications or related field

Tools

CRM software

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CJ Foodville USA Inc. is seeking a Customer Experience Specialist for the Buena Park location to manage inquiries, complaints, and feedback across multiple channels. You will document cases, coordinate with bakery cafés and internal departments, and provide timely, brand-aligned responses.

The role emphasizes empathy, accuracy, and consistent follow-up in a fast-paced environment. Ideal candidates have 3+ years in customer service, strong communication, and solid CRM/Office software skills,