Customer Experience & Feedback Specialist (Temp)

Les Jours International Corp.; Buena Park (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

CJ Foodville USA, home of the TOUS les JOURS brand, is seeking a Customer Experience Specialist (Temporary) in Buena Park, CA. You will handle inquiries, complaints, and feedback across multiple channels, coordinating with bakery cafés and internal teams to drive timely resolutions.

The role emphasizes empathy, detail orientation, and the ability to manage multiple cases in a fast-paced environment, with reporting on satisfaction data and recurring themes.

Qualifications

• Bachelor's degree preferred in Communications, Business, Hospitality, Marketing, or related field.
• 3+ years in customer service, guest relations, or related field.

Responsibilities

• Manage customer inquiries, complaints, and feedback across channels.
• Coordinate with bakery cafés and internal departments to resolve issues.
• Prepare reports on customer satisfaction and common issues.
• Maintain documentation and records of customer interactions.
• Escalate issues to appropriate internal teams when needed.
• Ensure responses are professional, empathetic, and brand-consistent.

Skills

Communication skills

Organizational skills

CRM systems

Microsoft Office

Education

Bachelor's degree in Communications, Business, Hospitality, Marketing, or related field

Tools

Outlook

Word

Excel

PowerPoint

CRM systems

Job description

CJ Foodville USA, home of the TOUS les JOURS brand, is seeking a Customer Experience Specialist (Temporary) in Buena Park, CA. You will handle inquiries, complaints, and feedback across multiple channels, coordinating with bakery cafés and internal teams to drive timely resolutions.

The role emphasizes empathy, detail orientation, and the ability to manage multiple cases in a fast-paced environment, with reporting on satisfaction data and recurring themes.