Customer Experience & Sales Solutions Specialist

Simplot; Boise (ID); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Simplot is seeking a Customer and Sales Service Specialist to extend the sales force by delivering exceptional service and product solutions to customers in Boise. The role focuses on managing customer needs, driving sales, and maintaining strong relationships across internal teams and external partners.

You will handle order lifecycles, inventory validation, pricing concerns, and issue resolution while collaborating with CSS Associates on shipments and data documentation.

Qualifikationen

• Bachelor’s degree (B.A. or B.S.) from 4 year college or university.
• 1+ years related experience and/or training.
• Strong negotiation skills required to ensure timely & lowest cost delivery of products to our customers.
• Requires knowledge of JDE, BRIO and Microsoft Office Suite; foodservice pricing, rebate, & chargeback processes.
• Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries.
• The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format.
• This position requires a basic knowledge of accounting principles with the ability to balance accounts.
• Must also perform semi-complex analysis and querying capabilities in Brio and have strong Microsoft Office skills (Word, Excel, Outlook).

Aufgaben

• Cultivates productive customer (Internal and External) interactions and responds to unexpected customer requests with sense of urgency and positive action.
• Serve as subject matter expert to include but not limited to, order lifecycle, inventory availability: risk report, out of stock, critical stock, substitution list, pricing errors and overall issue resolution.
• Receives, coordinates, and works with CSS Associates to ensure processed orders from customers, brokers, and sales area managers for shipments from manufacturing plants, warehouses and exchange locations.
• Documents all customer information and cases into Salesforce to ensure proactive approaches can be taken based on historical trends through case management.
• Demonstrates written and verbal communication for both internal and external communications.
• Will professionally handle urgent requests, feedback, and manage through ambiguity.
• Continually seeks out and pursues opportunities to enhance process effectiveness and efficiencies.
• Works on cross-functional teams to improve internal processes, documents desk and department policies and operating procedures.
• Ensures continual progress on department initiatives and improvements as assigned.
• Assist in training members of the team.
• Assists in the design and preparation of internal documentation and training for staff.
• As determined by the supervisor, provide departmental expertise and knowledge transfer to other team members.
• Travel Required: Country United States

Kenntnisse

Negotiation

Customer service

Communication

Ausbildung

Bachelor’s degree (B.A. or B.S.) from 4 year college or university

Tools

JDE

BRIO

Microsoft Office Suite

Jobbeschreibung

Simplot is seeking a Customer and Sales Service Specialist to extend the sales force by delivering exceptional service and product solutions to customers in Boise. The role focuses on managing customer needs, driving sales, and maintaining strong relationships across internal teams and external partners.

You will handle order lifecycles, inventory validation, pricing concerns, and issue resolution while collaborating with CSS Associates on shipments and data documentation.