Customer Experience & Sales Liaison

Commercial Residential Aluminum & Fabricating; Sarasota (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Commercial Residential Aluminum & Fabricating is seeking a Customer Service Liaison to join our team. You will resolve customer questions and drive revenue by supporting the sales process and handling inquiries with professionalism.

You will prospect, qualify leads, schedule appointments, and manage opportunities in NetSuite while building rapport with clients to meet targets. This role emphasizes collaboration in a Florida-based, team-oriented environment.

Qualifications

• Must have prior sales or customer service experience.
• Experience with Supply Pro software preferred.
• Familiarity with CRM platforms and NetSuite preferred.
• Ability to build rapport with clients.
• Strong negotiation and deadline-driven mindset.

Responsibilities

• Assist the sales team with processing and submitting paperwork.
• Answer inbound emails and calls and route as needed.
• Prospect and contact potential customers.
• Qualify leads using Google Maps and county property appraiser.
• Meet sales targets by deadlines.
• Schedule sales appointments for qualified leads.
• Set up opportunities in NetSuite for scheduled appointments.
• Resolve customer inquiries and complaints.
• Schedule follow-up appointments to update customers on developments.
• Create sales materials for presentations to customers.

Skills

Sales experience

Customer service

Rapport building

Negotiation

Deadline oriented

Tools

Supply Pro

CRM platforms

NetSuite

Job description

Commercial Residential Aluminum & Fabricating is seeking a Customer Service Liaison to join our team. You will resolve customer questions and drive revenue by supporting the sales process and handling inquiries with professionalism.

You will prospect, qualify leads, schedule appointments, and manage opportunities in NetSuite while building rapport with clients to meet targets. This role emphasizes collaboration in a Florida-based, team-oriented environment.