Inside Sales Representative

Merritt Trailers, Inc.; Fort Lupton (CO); On-site; USD 29,000 - 40,000; Full time

Job summary

Merritt Trailers, Inc. in Fort Lupton, CO is hiring for a Lead Generation & Prospecting role within the sales team. This full-time position offers a competitive hourly wage and a comprehensive benefits package.

1 The role includes identifying and qualifying leads, building a strong pipeline, delivering product demonstrations, and closing sales with the outside team. You will use CRM to track interactions and help achieve revenue targets.A1 Qualifications include high school diploma or

Qualifications

• High School Diploma or equivalent.
• Experience in tech support or customer service.
• Strong computer skills and technical knowledge.
• Proven ability to provide quality customer service.
• Strong organizational skills to promptly address all inquiries.
• Ability to develop detailed knowledge of company products, features and benefits.
• Strong problem-solving ability.

Responsibilities

• Identify and qualify inbound and outbound leads to build a strong pipeline.
• Present product features, benefits, and value propositions during demonstrations.
• Enter orders into ERP and support sales targets.
• Provide fast, accurate customer support and issue resolution.
• Maintain product knowledge and advise customers on best solutions.
• Meet or exceed response time goals and document interactions in CRM.

Skills

Communication skills

Sales skills

Technical aptitude

Customer service

Education

High School Diploma

Tech support experience

Job description

Job DetailsJob Location: Fort Lupton, CO 80621Position Type: Full TimeSalary Range: $21.00 - $29.00 HourlyJob Shift: DayHave you ever worked for a two-time ‘Best Company to Work for in Colorado’ winner? Do you enjoy working for a company that is growing, with big company benefits and a small company feel?

In 2019 and again in 2024, Merritt Aluminum Products had the honor of winning the Best Companies to Work for in Colorado by CoBiz. We pride ourselves in being the best for our employees, our customers, and each other. Along with having amazing co-workers by your side, we offer a total compensation package that includes:

• PTO
• Paid holidays
• Generous employer contributions to medical, dental, vision, and life insurance
• Company paid life insurance and additional voluntary life available
• Voluntary long term & short-term disability
• Quarterly profit-sharing bonus potential
• 401(k) with company match

The hiring range for this position is $21 to $29 per hour depending on experience.

LEAD GENERATION & PROSPECTING

• Identify and research potential customers through various channels like, cold calling, email campaigns, market research, and existing customer reviews
• Qualify inbound leads from marketing campaigns and website inquiries
• Build and maintain a strong pipeline of prospects in coordination with the outside sales team
• Utilize CRM tools to track, manage, and grow prospect interactions
• Conduct market research to uncover new business opportunities

SALES ACTIVITIES

• Complete 20+ outbound calls daily to prospects and existing customers
• Conduct needs assessments to understand customer requirements and challenges
• Present product features, benefits, and value propositions effectively
• Deliver product demonstrations via phone, video conferencing, or screen sharing
• Prepare and deliver customized proposals and quotes
• Close sales and achieve monthly and quarterly revenue targets
• Enter orders into the ERP quickly and efficiently

CUSTOMER SUPPORT & RELATIONSHIP MANAGEMENT

• Quickly and accurately identify customer questions, issues and needs
• Recommend the most effective product or solution with a focus on ease and efficiency
• Maintain a positive, professional and empathetic approach in all customer interactions
• Handle challenging situations with composure and confidence
• Guide customers through solutions in a clear and patient manner

PRODUCT KNOWLEDGE & ADVISORY

• Maintain a deep understanding of company products, services, and customer use cases
• Clearly articulate product advantages versus competitors
• Apply best practices to recommend, explain, and sell optimal solutions

SERVICE RESPONSIVENESS

• Meet or exceed team response time goals for calls, inquiries, and feedback
• Contribute to improved response times through documentation and knowledge sharing
• Maintain accurate and up-to-date records of all sales and customer interactions in CRM
• Track and report key performance metrics (call volume, conversion rates, revenue)
• Produce accurate and timely written orders with minimal revisions required
• Participate in sales meetings, training sessions, and team initiatives

ORGANIZATION & EFFICIENCY

• Stay organized and ensure all customer issues are followed through to completion
• Accurately document required information to support reporting and operations
• Utilize downtime productively for continuous improvement and development
• Identify opportunities to improve products, services, and customer experience
• Contribute to the implementation of process improvements to address recurring issues
• Provide feedback to marketing on lead quality and campaign effectiveness

Core Values

INTEGRITY

• Exhibits honesty and integrity
• Maintains appropriate personal behavior
• Able to admit mistakes and learn from them

TRUST

• Honors commitments
• Maintains regular attendance

EXCELLENCE

• Demonstrates sound and accurate judgement
• Demonstrates a clear understanding of the company\'s mission statement and values
• Accepts and uses feedback to improve performance

RESPECT

• Respects the decisions of co-workers within the organization
• Uses appropriate speech, language and tones with others
• Does NOT gossip or involve themselves in the personal lives of co-workers

TEAMWORK

• Works cooperatively in group/team environments
• Proactively offers assistance and support to co-workers
• Places the importance of team achievement above individual achievement

Qualifications

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

• High School Diploma, associate’s degree or an equivalent level of training or experience
• Relevant experience in a tech support, customer service role or an equivalent skill set
• Strong computer skills and technical knowledge
• Proven ability to provide quality customer service support
• Strong organization skills to promptly address all customer inquiries
• Ability to develop detailed knowledge of Company products, features and benefits
• Strong problem-solving ability
• Strong customer interaction and people skills

This job description identifies the major responsibilities of this position. Employees may be required to perform other duties as assigned, to assist with executing the company\'s business model, promoting the company\'s culture, mission and values.