Customer Experience Liaison

Commercial Residential Aluminum & Fabricating; Sarasota (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Commercial Residential Aluminum & Fabricating is seeking a Customer Service Liaison to join our team. You will resolve customer questions and drive revenue by supporting the sales process and handling inquiries with professionalism.

You will prospect, qualify leads, schedule appointments, and manage opportunities in NetSuite while building rapport with clients to meet targets. This role emphasizes collaboration in a Florida-based, team-oriented environment.

Qualifications

• Must have prior sales or customer service experience.
• Experience with Supply Pro software preferred.
• Familiarity with CRM platforms and NetSuite preferred.
• Ability to build rapport with clients.
• Strong negotiation and deadline-driven mindset.

Responsibilities

• Assist the sales team with processing and submitting paperwork.
• Answer inbound emails and calls and route as needed.
• Prospect and contact potential customers.
• Qualify leads using Google Maps and county property appraiser.
• Meet sales targets by deadlines.
• Schedule sales appointments for qualified leads.
• Set up opportunities in NetSuite for scheduled appointments.
• Resolve customer inquiries and complaints.
• Schedule follow-up appointments to update customers on developments.
• Create sales materials for presentations to customers.

Skills

Sales experience

Customer service

Rapport building

Negotiation

Deadline oriented

Tools

Supply Pro

CRM platforms

NetSuite

Job description

Job Description

We are seeking a Customer Service Liaison to join our team! You will resolve customer questions and offer solutions to drive company revenue.

Responsibilities

• Help the sales team process and submit paperwork
• Answer and receive inbound emails and phone calls and transfer accordingly
• Prospect and contact potential customers
• Understand how to qualify customer leads using google maps and county property appraiser
• Reach agreed upon sales targets by the deadline
• Schedule sales appointments for qualified leads
• Set up opportunities in NetSuite per each scheduled sales appointment
• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of latest developments
• Create sales material to present to customers

Qualifications

• Previous experience in sales, customer service, or other related fields
• Experience with Supply Pro software preferred
• Familiarity with CRM platforms, Net Suite experience preferred
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented

Company Description

At CRA we are passionate about serving the community that we live and work in. Providing Southwest Florida with custom engineered and professionally installed pool cages, screen enclosures, rescreening, car ports, pool deck paver systems, drainage gutters, soffit/fascia, aluminum fencing, customer railing systems, and welded products.
We are dedicated to building a positive, fun, and team-spirited workplace. We are passionate and committed to a family workplace culture! As one of the fastest growing companies in Southwest Florida for the past 30 years, we are extremely proud of our employees’ achievements.

In compliance with all provisions of Executive Order 11246, all qualified applicants will receive consideration or employment without regard to race, color, religion, sex or national origin.