Customer-Experience Sales Associate

KIRKLAND; Westlake (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Kirkland’s Home in Westlake, OH is seeking a Sales Associate to deliver an exceptional shopping experience following our customer service model. You will assist with selling, cashiering, replenishing, setting floorsets, and keeping the store clean and organized.

The role emphasizes customer engagement, knowledge of promotions and loyalty programs, teamwork, and supporting the store’s branding. Weekend, holiday, and evening availability are expected.

Qualifications

• Energetic, people and results oriented, competitive with a drive to succeed
• Ability to effectively communicate both written and verbally
• Ability to work weekends, holidays and evenings
• Ability to read and interpret company directives, handbook and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
• Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
• Must be able to frequently communicate with the customers in person, electronically, and telephonically
• Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

Responsibilities

• Supports and values Customer Service in both the in store and online shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

Job description

Kirkland’s Home in Westlake, OH is seeking a Sales Associate to deliver an exceptional shopping experience following our customer service model. You will assist with selling, cashiering, replenishing, setting floorsets, and keeping the store clean and organized.

The role emphasizes customer engagement, knowledge of promotions and loyalty programs, teamwork, and supporting the store’s branding. Weekend, holiday, and evening availability are expected.