Customer Experience Rockstar for Auto Wash

Harper Auto Wash; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash in Knoxville is hiring Customer Experience Champions to be the welcoming face of the brand and drive superb customer interactions. This full-time role blends front-line service with hands-on car care, offering clear paths to advancement within a high-energy environment.

You will greet customers warmly, explain procedures, and guide vehicles through wash processes while maintaining safety and quality standards. Benefits include health, retirement, and time-off offerings.

Qualifications

• Driver's license required.
• Pass drug screening as required by company policy.

Responsibilities

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.
• Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle in Neutral before entering the wash.
• Inspect truck beds and roof racks for loose items or safety concerns.
• Conduct a brief high-pressure spray before vehicles enter the wash.
• Work efficiently as part of a team-based cleaning process.
• Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures.
• Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes.
• Assist with regular cleaning and maintenance of equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbs as needed for job duties.
• Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
• Work in all weather conditions (heat, cold, etc.).
• Driver's License
• Pass drug screening as required by company policy

Job description

Harper Auto Wash in Knoxville is hiring Customer Experience Champions to be the welcoming face of the brand and drive superb customer interactions. This full-time role blends front-line service with hands-on car care, offering clear paths to advancement within a high-energy environment.

You will greet customers warmly, explain procedures, and guide vehicles through wash processes while maintaining safety and quality standards. Benefits include health, retirement, and time-off offerings.