Customer Experience Champion [Alcoa, FT]

Harper Auto Wash; Alcoa (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision Insurance

401(k) Plan

Short/Long term disability

Life insurance

Paid holidays

Paid vacation

Paid sick time

Advancement opportunities

Work/Life balance

Job summary

Harper Auto Wash in Alcoa, TN is seeking Customer Experience Champions to deliver exceptional customer service, assist with car wash operations, and perform interior cleaning as part of a high-energy team.

This full-time position at the Alcoa location pays $14 per hour plus tips, with benefits like medical/dental/vision insurance, a 401(k) plan, disability coverage, and paid holidays and vacation. Advancement opportunities exist within a growing network.

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.

Responsibilities

• Sell and explain the value of unlimited passes at paystations.
• Guide vehicles into the wash tunnel and prep cars for service.
• Clean interior and windows, apply tire shine, and assist with maintenance tasks.
• Ensure safety procedures and quality standards are met during shifts.

Skills

Customer service

Communication

Professionalism

Job description

Job Summary

The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars!

Typical Roles

Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:

• Sales! (explaining the value of "unlimited passes" to customers at the paystations)
• Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)
• Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)

Most Customer Experience Champions become all-stars in all 3 roles!

This full-time position is located at the Alcoa Harper Auto Wash, paying $14 per hour plus tips!

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

Requirements

Customer Service & Professionalism

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Vehicle Handling & Safety

• Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle in Neutral before entering the wash.
• Inspect truck beds and roof racks for loose items or safety concerns.
• Conduct a brief high-pressure spray before vehicles enter the wash.

Interior Cleaning Responsibilities

• Work efficiently as part of a team-based cleaning process.
• Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures.
• Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes.

General Duties & Physical Requirements

• Assist with regular cleaning and maintenance of equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbs as needed for job duties.
• Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
• Work in all weather conditions (heat, cold, etc.).

Eligibility Requirements

• Driver's License
• Pass drug screening as required by company policy

About Us

The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.