Customer Experience Lead: Energetic Brand Ambassador

Harper Auto Wash, LLC; Knoxville (TN); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash, LLC in Knoxville’s Hardin Valley is seeking a Customer Experience Champion to deliver outstanding service and be the face of the brand. This full-time role emphasizes a high-energy, customer-centric approach, including explaining the value of unlimited passes and guiding vehicles through the wash process.

The position requires friendliness, professionalism, and the ability to work in a fast-paced environment.

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Responsibilities

• Explain value of unlimited passes at pay-stations.
• Guide vehicles into the wash tunnel and prep vehicles for entry.
• Ensure customers place their vehicle in Neutral before entering the wash.
• Inspect vehicle areas for safety and proper prep.

Skills

Customer service

Friendly demeanor

Communication

Eye contact

Professionalism

Teamwork

Job description

Harper Auto Wash, LLC in Knoxville’s Hardin Valley is seeking a Customer Experience Champion to deliver outstanding service and be the face of the brand. This full-time role emphasizes a high-energy, customer-centric approach, including explaining the value of unlimited passes and guiding vehicles through the wash process.

The position requires friendliness, professionalism, and the ability to work in a fast-paced environment.