Customer Experience Champion Lead [Hardin Valley, FT]

Harper Auto Wash, LLC; Knoxville (TN); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash, LLC in Knoxville’s Hardin Valley is seeking a Customer Experience Champion to deliver outstanding service and be the face of the brand. This full-time role emphasizes a high-energy, customer-centric approach, including explaining the value of unlimited passes and guiding vehicles through the wash process.

The position requires friendliness, professionalism, and the ability to work in a fast-paced environment.

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Responsibilities

• Explain value of unlimited passes at pay-stations.
• Guide vehicles into the wash tunnel and prep vehicles for entry.
• Ensure customers place their vehicle in Neutral before entering the wash.
• Inspect vehicle areas for safety and proper prep.

Skills

Customer service

Friendly demeanor

Communication

Eye contact

Professionalism

Teamwork

Job description

Job Summary

The Customer Experience Championsare the face of Harper Auto Wash and play acrucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessedteam. This team also happens to clean cars!

• — Sales! (explaining the value of "unlimited passes" to customers at thepay-stations)
• — Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)

This full-time position is located at the Hardin Valley Harper Auto Wash, paying $15-16 per hour plus tips!

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

Requirements

Customer Service & Professionalism

• Provide friendly and enthusiasticcustomer service at all times.
• Act as theface of Harper Auto Washby warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestureswhen guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Vehicle Handling & Safety

• Correctly prep vehiclesby performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle inNeutralbefore entering the wash.
• Inspect truck beds and roof racksfor loose items or safety concerns.
• Conduct abrief high-pressure sprayon before vehicles enter the wash.

General Duties & Physical Requirements

• Assist withregular cleaning and maintenanceof equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbsas needed for job duties.
• Be able to stand on your feet for long periods of timeand work efficiently in a fast-paced setting.
• Work inall weather conditions (heat, cold, etc.)

Eligibility Requirements

• Driver's License
• Pass drug screening as required by company policy

About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.