Retail Customer Service & Returns Associate (Full-Time)

Ingka External; Bolingbrook (IL); On-site; USD 24,000 - 28,000; Full time

Job summary

IKEA Bolingbrook is seeking a Customer Relations Associate to create positive experiences across our multichannel retail environment. You will help customers with transactions, returns, and questions, building loyalty through genuine, empathetic interactions.

The role is full-time with shifts including evenings and weekends, 34–40 hours per week. Starting pay ranges from 17.58 USD to 20.22 USD per hour, based on experience, with location in Bolingbrook, IL and a future relocation to Naperville

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Sales experience

Communication

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

JOB TYPE - Permanent, Full-Time, Hourly Associate, 18+

HOURS - From 34-40 hours per week (HL3) // Benefits Eligible

SHIFTS -This role is in a retail environment, so evening and weekend availability will be required to support store operations and our customers.

This position is based at our Bolingbrook location through approximately October 2027, when the store is expected to relocate to Naperville. Please note that the timing of this transition may change based on business needs and project timelines. As part of the transition, this position at the Bolingbrook location is expected to end. Co-workers interested in continuing their career with IKEA will need to apply for available opportunities at the new Naperville location or other IKEA locations.

Qualifications

• 1 year sales or customer service experience preferred.

The starting rate/ salary for this position ranges from 17.58 USD to 20.22 USD and will be based on relevant work experience.