In-Store Customer Experience & Solutions Specialist

Jobtailor; Lehighton (Carbon County); On-site; USD 32,000 - 46,000; Full time

Job summary

Blue Ridge Communications is seeking a customer-focused representative to assist customers with billing, troubleshooting, and sales interactions. You will resolve technical issues in a single interaction, educate customers on features, and promote self-service options.

The role emphasizes product recommendations, payment processing, and maintaining professional communication while supporting in-office operations in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Strong written and verbal communication skills.
• Excellent customer service and sales abilities.
• Proficient with Microsoft Office and email tools.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions.
• Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction.
• Communicate information and directions to customers in an organized and concise manner.
• Educate customers about product and service features and benefits, and promote self-service options.
• Recommend products and solutions through upgrades, self-installs, and equipment swaps.
• Track and process payments, provide receipts, and complete cash and check deposits.
• Act as a product consultant and make recommendations based on customer needs and interests.
• Identify buying signals, ask for the sale, and reinforce value to existing customers.
• Explain account information with a focus on first-interaction resolution.
• Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving.
• Provide equipment boxes to customers.
• Inspect the store’s physical appearance to ensure it is clean and well-stocked.
• Perform other duties as assigned.

Skills

Customer service experience

Sales skills

Excellent communication skills

Bilingual Spanish

Strong computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a customer-focused representative to assist customers with billing, troubleshooting, and sales interactions. You will resolve technical issues in a single interaction, educate customers on features, and promote self-service options.

The role emphasizes product recommendations, payment processing, and maintaining professional communication while supporting in-office operations in a fast-paced environment.