Customer Experience & Retention Specialist

Avis Budget Group; Tulsa (OK); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401K Savings Plan with Company Match

Paid Time Off (PTO)

Job summary

A leading rental service company is seeking a Customer Service Representative based in Tulsa, OK. The role focuses on delivering exceptional service and resolving customer inquiries, with a strong emphasis on driving loyalty and achieving performance goals. The ideal candidate will have three years of experience in customer service, strong analytical skills, and excellent communication skills. This position offers a competitive salary of $16.50 per hour and comprehensive benefits, including medical and a 401K plan.

Qualifications

• Three years of related job experience in a customer service position.
• High speed internet connection is necessary for WFH roles.
• Must reside within 50 miles of Tulsa Contact Center.

Responsibilities

• Ensure outstanding service to drive and build customer loyalty.
• Resolve customer inquiries efficiently and effectively.
• Meet specific performance metrics/goals consistently.

Skills

Analytical skills

Customer service experience

Problem-solving skills

Verbal and written communication

Attention to detail

Team collaboration

Education

High School Diploma

Associate's degree (preferred)

Tools

MS Outlook

MS Office

Case management systems

Job description

A leading rental service company is seeking a Customer Service Representative based in Tulsa, OK. The role focuses on delivering exceptional service and resolving customer inquiries, with a strong emphasis on driving loyalty and achieving performance goals. The ideal candidate will have three years of experience in customer service, strong analytical skills, and excellent communication skills. This position offers a competitive salary of $16.50 per hour and comprehensive benefits, including medical and a 401K plan.