Customer Experience Specialist – Insurance & Claims Support

Ken Davis - State Farm Agent; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Ken Davis - State Farm Agent in Huntsville, AL seeks a Customer Service Representative Team Member to deliver exceptional client experiences within a growing insurance agency. You will handle inquiries, explain policies, assist with policy changes, and coordinate with the agency team to meet community needs.

This role emphasizes empathy, accuracy, and a proactive mindset, with opportunities for internal growth, a flexible schedule, and access to training and development that supports career

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Ken Davis - State Farm Agent in Huntsville, AL seeks a Customer Service Representative Team Member to deliver exceptional client experiences within a growing insurance agency. You will handle inquiries, explain policies, assist with policy changes, and coordinate with the agency team to meet community needs.

This role emphasizes empathy, accuracy, and a proactive mindset, with opportunities for internal growth, a flexible schedule, and access to training and development that supports career