Customer Relations Representative - State Farm Agent Team Member

Mysfrep; North Carolina; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Wellness resources

Company parties

Competitive salary

Job summary

A local insurance agency in Charlotte, NC seeks a Customer Relations Representative to enhance customer experiences. The ideal candidate will manage inquiries, maintain records, and collaborate with teams to ensure satisfaction. This role offers a competitive salary and various benefits including bonuses, paid time off, and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Calmness under stress

Job description

Overview

Full Time in Charlotte, NC

• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Wellness resources

Role Description

As a Customer Relations Representative with Daniela Melendez State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Wellness resources

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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