Customer Experience & Retention Specialist

Larry Poole - State Farm Insurance Agent; Bossier City (LA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Free food & snacks

Training & development

Company parties

Competitive salary

Job summary

Larry Poole State Farm Insurance Agent is hiring a Customer Relations Representative to deliver outstanding customer experiences and build trusted relationships within the community. You’ll assist clients with insurance needs, handle inquiries, and support claims while collaborating with a team that values service and growth.

The role emphasizes clear communication, empathy, and a proactive approach to solving problems to strengthen the agency’s reputation.

Qualifications

• Must obtain a valid Property & Casualty license within 90 days of hire.
• Life and Health license preferred; if not currently licensed, must obtain within 180 days.
• Previous experience in insurance or financial services preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver outstanding customer experiences and resolve inquiries.
• Assist clients with insurance needs and support claims.
• Collaborate with team members to anticipate community needs and drive positive service.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Team player

Education

P&C license within 90 days

Life & Health license preferred

Job description

Larry Poole State Farm Insurance Agent is hiring a Customer Relations Representative to deliver outstanding customer experiences and build trusted relationships within the community. You’ll assist clients with insurance needs, handle inquiries, and support claims while collaborating with a team that values service and growth.

The role emphasizes clear communication, empathy, and a proactive approach to solving problems to strengthen the agency’s reputation.