Customer Experience & Retention Specialist

Erin Carnett - State Farm Insurance Agent; Albuquerque (NM); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Erin Carnett - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support for the agency's clients in Albuquerque, NM. You will resolve inquiries, maintain records, and collaborate with team members to anticipate community needs.

The role emphasizes customer-focused service, potential growth opportunities, and a pathway to advancement within the agency’s team.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Bilingual Spanish

Job description

Erin Carnett - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support for the agency's clients in Albuquerque, NM. You will resolve inquiries, maintain records, and collaborate with team members to anticipate community needs.

The role emphasizes customer-focused service, potential growth opportunities, and a pathway to advancement within the agency’s team.