Customer Relations Manager - Jaguar Land Rover San Jose

Sonic Automotive, Inc.; San Jose (CA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with company match

Paid time off & parental leave

Training & development

Job summary

Sonic Automotive, Inc. is seeking a Customer Relations Manager for Jaguar Land Rover San Jose in San Jose, CA. The role focuses on delivering exceptional customer experiences and serving as the liaison among dealership teams to resolve concerns and achieve satisfaction goals.

The position emphasizes building lasting customer relationships, coordinating with Sales, Service, and Parts, and maintaining precise CRM records. A relevant degree and automotive dealership experience are preferred.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• Minimum 2 years in customer service/relations or automotive dealership environment.
• Strong communication and conflict resolution abilities.

Responsibilities

• Build and maintain positive relationships with customers to promote satisfaction and loyalty.
• Respond promptly to inquiries and escalate issues for timely resolution.
• Monitor customer feedback and identify trends for service improvements.
• Collaborate with Sales, Service and Parts to ensure a seamless customer experience.
• Conduct follow-up calls after sales and service to strengthen relationships.
• Maintain accurate customer records in the CRM system.

Skills

Communication

Interpersonal skills

Conflict resolution

CRM software

Microsoft Office

Organizational skills

Education

Bachelor’s degree in business, communications, marketing or related field

Tools

CRM software

Microsoft Office

Job description

Customer Relations Manager - Jaguar Land Rover San Jose in San Jose, CA at Sonic Automotive

Job Type: Other

Experience: Associate

About

At Jaguar Land Rover San Jose, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $26.00 per hour

Job Description

Summary

The Customer Relations Manager is responsible for creating exceptional customer experience by building strong relationships with customers throughout their ownership journey. This role serves as a liaison between customers and dealership departments, ensuring concerns are resolved promptly, and customer satisfaction goals are achieved.

Responsibilities:

• Build and maintain positive relationships with customers to promote satisfaction, loyalty, and repeat business.
• Respond promptly to customer inquiries, concerns, and escalate issues while ensuring timely and professional resolution.
• Monitor customer satisfaction surveys, online reviews, and feedback to identify trends and implement improvement initiatives.
• Collaborate with Sales, Service, and Parts departments to ensure seamless and consistent customer experience.
• Conduct follow-up calls and communications after vehicle sales and service visits to strengthen customer relationships.
• Maintain accurate customer records, interactions, and case documentation within the dealership's CRM system.
• Support dealership initiatives, customer retention programs, and community engagement efforts while meeting established performance metrics.
• Bachelor’s degree in business, Communications, Marketing, or a related field preferred; equivalent experience considered.
• Minimum of 2 years of customer service, customer relations, or automotive dealership experience.
• Strong communication, interpersonal, and conflict resolution skills with the ability to handle sensitive situations professionally.
• Experience using CRM software and Microsoft Office applications.
• Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service and achieving customer satisfaction goals.
• Ability to work flexible hours - as business needs require.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation:

• $26.00 per hour

(The Customer Relations Manager Position has a Pay Scaleconsisting of the following elements and ranges. Wages include Base Hourly Compensation of $26.00.)

Schedule:

• Full Time
• Monday through Sunday availability

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.