Retail Sales Pro: Warm Customer Experiences & Goals

Macy's; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality and create standout shopping experiences. You will understand customer needs, offer personalized recommendations, and connect them with the right products and services, on the sales floor or in the fitting room.

You'll stay focused on hitting selling goals through customer engagement and smart selling behaviors, building trust, meeting targets, and inspiring loyalty.

Qualifications

• Flexible availability, including days, evenings, weekends and holidays with regular attendance.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• You can work on your own but are great with team dynamics.
• You can handle electronic devices.

Responsibilities

• Greet customers and build relationships to bring them back.
• Review sales goals, stay informed on new arrivals and promotions.
• Engage customers with eye contact and personal conversations to build customer relationships.
• Maintain a shoppable space by recovering floor and fitting rooms.
• Finish Strong by explaining Loyalty program benefits and thanking customers.
• Support the team through honesty, care, and collaboration to serve customers and communities.
• Strive to achieve sales goals and learn from colleagues to improve store results.

Skills

Customer service

Communication skills

Teamwork

Sales goal achievement

Flexibility

Tech-savviness

Tools

Cash register

Handheld devices

Job description

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality and create standout shopping experiences. You will understand customer needs, offer personalized recommendations, and connect them with the right products and services, on the sales floor or in the fitting room.

You'll stay focused on hitting selling goals through customer engagement and smart selling behaviors, building trust, meeting targets, and inspiring loyalty.