Customer Experience Retail Associate

Ross Stores; Montgomery (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

Ross Stores in Montgomery, AL is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, keep the sales floor neat, and support store teams with daily tasks.

The role emphasizes friendly communication, safe work practices, and adherence to company standards. You will participate in various store areas as business needs require, delivering fast, helpful service to every guest.

Qualifications

• Greet customers warmly and provide friendly assistance.
• Maintain clean work area and assist with merchandise presentation.
• Operate cash register and answer customer questions.
• Follow loss prevention and safety procedures.
• Adapt to store needs and help in all areas as required.

Responsibilities

• Understands safety is priority and practices safe behaviors.
• Maintain high awareness on sales floor to ensure safe shopping environment.
• Treat customers and associates with respect, staying friendly and professional.
• Assist customers with merchandise and questions, greet with eye contact and a smile.
• Respond promptly to customer service calls and resolve issues courteously.
• Represent Ross Inc. brand and safeguard confidential information.
• Follow MOS policies and notification processes for disposals.
• Maintain accurate cash handling and register procedures.
• Maximize productivity by following store best practices and efficient workflow.

Skills

Customer service

Communication

Basic math skills

Attention to detail

Job description

Ross Stores in Montgomery, AL is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, keep the sales floor neat, and support store teams with daily tasks.

The role emphasizes friendly communication, safe work practices, and adherence to company standards. You will participate in various store areas as business needs require, delivering fast, helpful service to every guest.