Customer Experience Retail Associate

Ross Stores; Austell (GA); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Ross Stores is seeking a Retail Associate in Austell, GA to ensure customers have a positive shopping experience. You will greet customers, answer questions, assist at the register, and help maintain clean, organized store areas.

The role emphasizes safety, merchandise presentation, and teamwork within the store environment. The position requires friendly, professional behavior, the ability to follow company policies, and a willingness to perform a range of tasks as business needs require.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to communicate clearly and respectfully with customers and teammates.
• Ability to cooperate with Store Leadership and follow guidance.

Responsibilities

• Greet customers with eye contact, smile, and a friendly hello.
• Assist customers on the sales floor and at the register as needed.
• Maintain a clean, organized store; ensure merchandise presentation meets standards.
• Maintain safety by keeping aisles clear and reporting hazards promptly.
• Support loss prevention by following policies and protecting cash and merchandise.
• Perform cleaning and restocking tasks to keep the store presentable.

Skills

Customer service

Communication

Teamwork

Safety awareness

Job description

Ross Stores is seeking a Retail Associate in Austell, GA to ensure customers have a positive shopping experience. You will greet customers, answer questions, assist at the register, and help maintain clean, organized store areas.

The role emphasizes safety, merchandise presentation, and teamwork within the store environment. The position requires friendly, professional behavior, the ability to follow company policies, and a willingness to perform a range of tasks as business needs require.