Customer Experience Retail Associate

The TJX Companies, Inc.; Fayetteville (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Marshalls, part of The TJX Companies, invites you to grow your career in a vibrant team that values diversity, collaboration, and development. You’ll join a Fortune 100 company and the world’s leading off-price retailer with opportunities across stores, distribution centers, and home offices.

As a Customer Experience Associate at Marshalls, you’ll deliver a highly satisfied customer experience, maintain an organized store, adhere to standards, support loss prevention, and help drive store

Qualifications

• Excellent customer service skills
• Flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Job description

Marshalls, part of The TJX Companies, invites you to grow your career in a vibrant team that values diversity, collaboration, and development. You’ll join a Fortune 100 company and the world’s leading off-price retailer with opportunities across stores, distribution centers, and home offices.

As a Customer Experience Associate at Marshalls, you’ll deliver a highly satisfied customer experience, maintain an organized store, adhere to standards, support loss prevention, and help drive store