Customer Experience Specialist

Ross Stores; Smyrna (GA); On-site; USD 18,000 - 22,000; Full time

Job summary

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, maintain display standards, and keep the sales floor clean and safe.

You will follow store policies on cash handling, MOS, loss prevention, and assist with restocking and merchandising per guidelines. This role requires strong communication, teamwork, and the ability to stand for long periods.

Qualifications

• Friendly, courteous customer interaction and teamwork.
• Basic arithmetic for sales transactions and pricing.
• Ability to follow company policies and safety procedures.

Responsibilities

• Greet customers, answer questions, and assist with merchandise.
• Maintain clean, organized store and tidy presentation.
• Operate registers and handle cash, checks, and refunds per policy.
• Support loss prevention practices and security efforts on the sales floor.
• Assist with restocking and merchandising per guidelines.

Skills

Customer communication

Math skills

Tools

PDTs

Registers

PC

Job description

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, maintain display standards, and keep the sales floor clean and safe.

You will follow store policies on cash handling, MOS, loss prevention, and assist with restocking and merchandising per guidelines. This role requires strong communication, teamwork, and the ability to stand for long periods.