Customer Experience Representative - Bellingham Airport

Enterprise Holdings; Bellingham (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

PTO + holidays

Health/Dental/Vision

Life Insurance

401(k) with match

Employee discounts

Job summary

Enterprise Holdings is hiring a Customer Experience Representative at the Bellingham Airport location to deliver friendly, efficient rental transactions and services. The role involves verifying driver information, guiding customers through terms, and ensuring a smooth rental and return process.

The company provides a robust benefits package, competitive hourly pay starting at $20.50, and opportunities for on-the-job training and development. The position is based in Bellingham, WA.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old and authorized to work in the United States.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and services.
• Offer additional services and protection products and upgrades as appropriate.
• Assist with directions, local information, and general service information.
• Handle reservations, rate quotes, and inquiries via calls and other channels.
• Inspect rental vehicles upon return and report any issues to management.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $20.50 / hour.

This position is located at Bellingham Airport (BLI): 4255 Mitchell Way, Bellingham, WA 98226.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 14 days in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Schedule:

• Mon: 1:00 pm - 10:00 pm
• Tue: OFF
• Wed: OFF
• Thu: 10:00 am - 7:00 pm
• Fri: 10:00 am - 7:00 pm
• Sat: 8:30 am - 6:00 pm
• Sun: 8:30 am - 6:00 pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years