Return Agent - Spokane Airport

National Car Rental; Spokane (WA); On-site; USD 28,585 - 29,962; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

401(k) matching

Employee discounts

Job summary

National Car Rental at Spokane International Airport is hiring a Return Agent to greet customers, process vehicle returns, and keep the lot organized for efficient service.

The role offers a starting wage of $20.75 per hour, with potential for growth based on tenure. Benefits include PTO, health/dental/vision insurance, life insurance, a 401(k) with company match, and profit sharing.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years
• Must be authorized to work in the United States without sponsorship

Responsibilities

• Greet all customers on arrival and assist with the rental return process
• Identify items found in vehicles and direct to Lost and Found
• Explain rental charges and provide accurate receipts
• Provide information about transportation to the airport terminal
• Check vehicles for damage and guide customers to complete damage reports
• Maintain a tidy, accessible lot and ensure smooth traffic flow
• Adhere to prescribed dialogue and ensure courteous service
• Maintain regular attendance and punctuality

Skills

Customer service

Communication

Education

High School Diploma

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position is located at the Spokane International Airport (GEG) at 9000 W Airport Dr. Spokane, WA 99224.

The pay for this position starts at $20.75 per hour. Employees in this position earn between $20.75- $21.75 / hour depending on length of service.

Benefits

• Paid Time Off, starting with 14 days in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Schedule

• Sunday: 4am - 12:30pm
• Monday:4am - 12:30pm
• Tuesday: 4am - 12:30pm
• Wednesday: 4am - 12:30pm
• Thursday: 4am - 12:30pm
• Friday: Off
• Saturday:Off

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.