Customer Experience Representative - Sioux Falls Airport

National Car Rental; Sioux Falls (SD); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k with matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Full Time Customer Experience Representative at the Sioux Falls Airport. This role provides superior customer service and facilitates the rental process efficiently.

The ideal candidate will have at least 2 years of customer service experience, a valid driver’s license, and be at least 18 years old. Benefits include paid time off, retirement savings plan, and health insurance.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years of customer service or sales experience.
• Must possess a valid driver’s license with good driving record.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide superior, efficient customer service.
• Offer additional customer assistance like directions and local area information.
• Answer and place calls for reservations and inquiries.
• Notify management of customer and vehicle problems.

Skills

Customer service

Sales techniques

Communication

Problem-solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America, and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $17/hour.

This position is located at The Sioux Falls Airport – 2801 N Jaycee Lane, Sioux Falls, SD 57104.

We Offer

• Paid time off


• Employee rental car discounts


• Retirement savings plan including 401k with matching profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

Schedules

• Monday‑Friday 2pm‑10pm


• Sunday‑Thursday 12pm‑8pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.


• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.


• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.


• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.


• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.


• Place outgoing calls for callback management and miscellaneous calls as assigned.


• Assist in assessing condition of rental upon return.


• Notify Management of any known customer problems.


• Notify Management of any known vehicle problems and any required vehicle maintenance.


• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and any company‑sponsored classroom training.


• Perform miscellaneous and backup duties as assigned.


• Seek to improve job performance through self‑assessment, skill development, training and goal setting.


• Maintain a regular and reliable level of attendance and punctuality.

Qualifications

• Must be at least 18 years old.


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• High School Diploma or G.E.D. required.


• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.


• Must possess a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.


• No drug or alcohol related conviction on driving record in the past 5 years.

Equal Opportunity Employer/Disability/Veterans.