Customer Service - Greeter - MIA Airport

Enterprise Holdings; Miami (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401(k) with matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring a full-time Greeter at Miami International Airport (MIA) to provide friendly, efficient service during the rental car process. The role requires strong customer service skills, a valid driver’s license, and 40 hours per week including weekends. Starting pay is $18.00 per hour.

Benefits include paid time off, health, dental and vision insurance, 401(k) with matching profit sharing, life insurance and employee rental car discounts. A HS diploma or GED and U.S.

Qualifications

• Minimum of 1 year experience handling customer service functions
• Must be at least 18 years old
• Must have a valid driver’s license with clean driving record in past 3 years

Responsibilities

• Greet customers and direct them to the appropriate service areas
• Assist members with questions and provide local directions and maps
• Ensure hangtag information is complete and accurate
• Maintain clean Emerald Aisle and low mileage fleet mix
• Provide excellent customer service and escalate issues as needed

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Greeter. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This pay for this position starts at $18/hour

This position is located at Miami International Airport (zip code 33142)

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

This is a full-time position scheduled for 40 hours per week , interested candidates should have open work availability 7-days a week including weekends and holidays, apart from religious observation and work the following schedule:

1. Sunday & Monday: Off, Tuesday - Saturday : 2:00pm - 10:30 pm

2. Wednesday & Thursday: Off, Friday - Tuesday : 2:00pm - 10:30pm

Responsibilities

• Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
• Welcome members to the facility when they exit the bus or arrive on the lot.
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Ensure that hangtag information is completed correctly.
• Maintain clean low mileage fleet mix requirements.
• Maintain Emerald Aisle for cleanliness.
• Thank member for their business.
• Provide upgraded vehicles on request.
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D.
• Minimum of 1 year experience handling customer service functions
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing to accept $18.00/hour
• This is a full-time position scheduled for 40 hours per week , interested candidates should have open work availability 7-days a week including weekends and holidays, apart from religious observation and work the following schedule:

  • • Sunday & Monday: Off, Tuesday - Saturday : 2:00pm - 10:30 pm

    • Wednesday & Thursday: Off, Friday - Tuesday : 2:00pm - 10:30pm