Evening Customer Experience Representative – Memphis International Airport

Enterprise Mobility; Memphis (TN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility's National Alamo Rental at Memphis International Airport is hiring an Evening Customer Experience Representative to greet customers, explain rental terms, and process transactions with accuracy and courtesy.

You will manage reservations, answer questions, offer options, and help ensure a smooth rental and return experience at Memphis International Airport, with evening shifts and benefits including discount programs and health insurance.

Qualifications

• Minimum 1 year customer service experience in a fast-paced environment.
• Must read, write, and speak English.
• Must be at least 18 years old.
• Must have a valid driver’s license with limited moving violations/at-fault accidents in 3 years.
• No drug or alcohol related conviction in past 5 years.
• Authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior customer service by explaining rental terms, vehicle features, and options.
• Offer protection products, upgrades, fuel options, and additional equipment as appropriate.
• Assist with directions, maps, and local information; handle reservations and rate quotes.
• Answer calls for reservations and questions; provide information and resolutions as needed.
• Ensure proper return inspection and maintenance notifications; communicate with management on issues.

Skills

Customer service

English literacy

Attendance reliability

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Evening Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $17.50 / hour and is located at the National Alamo Rental – Memphis International Airport location at 2491 Winchester Road, Memphis, TN 38116

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

2 Available Schedules:

• Sunday: 4:30pm-1:30am
• Monday: 4:30pm-1:30am
• Tuesday: 4:30pm-1:30am
• Wednesday:OFF
• Thursday: OFF
• Friday: 4:30pm-1:30am
• Saturday: 4:30pm-1:30am
• Sunday: 4:30pm-1:30am
• Monday: 4:30pm-1:30am
• Tuesday: 4:30pm-1:30am
• Wednesday: 4:30pm-1:30am
• Thursday: 4:30pm-1:30am
• Friday: OFF
• Saturday: OFF

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a minimum of 1 year prior customer service experience in a fast‑paced environment
• Must be able to read, write, and speak English
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work either of the posted schedule.

Enterprise Mobility/Enterprise Rent‑Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([e-mail]) to contact us about your interest in employment.