Customer Experience Representative - Manchester, NH

Westaff; Lowell (MA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Savings Plan

Free Online Classes

Weekly Pay

Job summary

Westaff is seeking a Customer Experience Representative in Manchester, NH. You will be the primary contact for customers, helping resolve questions, process orders, and ensure a positive experience at every interaction.

The role requires strong communication, problem solving, and the ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and CRM systems like SAP or Salesforce is a plus.

Qualifications

• 2+ years of customer service, order management, sales support, or related experience preferred.
• HS Diploma or GED required.
• Strong communication and relationship-building skills.

Responsibilities

• Support customers via phone, email, chat, and CRM systems.
• Process customer orders accurately and efficiently.
• Resolve order issues, shipping concerns, product questions, and customer inquiries.
• Manage product returns and repair requests from start to finish.
• Provide regular updates to customers and ensure timely issue resolution.
• Maintain accurate customer records and documentation.
• Collaborate with Sales, Operations, Logistics, and other teams to meet customer needs.
• Help identify opportunities to improve processes and the customer experience.

Skills

Customer service

Order management

Sales support

Communication

Education

HS Diploma or GED

Tools

Excel

SAP

Salesforce

Job description

Westaff is hiring a Customer Experience Representative in Manchester, NH

Benefits to our Westaff Associates:

• Medical
• Dental
• Vision
• Retirement Savings Plan
• FREE Online classes
• WEEKLY PAY

Schedule:

Monday - Friday

8am - 5pm

$26 - $31

Job Overview

We're looking for a customer-focused professional to join our Customer Experience team. In this role, you'll be the primary point of contact for customers, helping resolve questions, process orders, and ensure a positive
experience at every interaction. If you enjoy solving problems, building relationships, and working in a fast-paced environment, we'd love to hear from you.

A Day In The Life

• Support customers via phone, email, chat, and CRM systems.
• Process customer orders accurately and efficiently.
• Resolve order issues, shipping concerns, product questions, and customer inquiries.
• Manage product returns and repair requests from start to finish.
• Provide regular updates to customers and ensure timely issue resolution.
• Maintain accurate customer records and documentation.
• Collaborate with Sales, Operations, Logistics, and other teams to meet customer needs.
• Help identify opportunities to improve processes and the customer experience.

What will help you thrive in this role?

• 2+ years of customer service, order management, sales support, or related experience preferred.
• HS Diploma or GED required
• Strong communication and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel.
• Experience with SAP, Salesforce, or other CRM/ERP systems is a plus.