Customer Experience Representative - Juneau Airport

National Car Rental; Juneau (AK); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (14 days)

Health, Dental, Vision insurance

Life Insurance

401(k) retirement plan with company 4%

Employee discounts on rentals

Job summary

National Car Rental is hiring at the Juneau Airport location. We seek a customer‑focused associate who greets guests, explains rental terms, and offers upgrades. The role emphasizes service, teamwork, and reliability in a fast-paced environment.

Responsibilities include handling reservations, assisting with vehicle options, and ensuring smooth returns. Training and growth opportunities are available with competitive benefits in Alaska.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship.
• High School Diploma or GED required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related convictions on driving record within past 5 years (DUI/DWI).

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle options.
• Suggest optional protection products, upgrades, and fuel options.
• Offer directions, maps, and local information to customers.
• Answer calls for reservations, quotes, and general questions; provide information and resolutions to customers and vendors.
• Assist to assess condition of rental upon return.
• Notify Management of known customer or vehicle problems.
• Pursue on-the-job training and company-sponsored classroom training.

Skills

Customer service

Sales experience

Retail experience

Administrative support

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Location & Pay

This is a full time position located at the Juneau Airport (JNU) - 1873 Shell Simmons Dr Ste 104, Juneau, AK 99801.

The starting pay for this positions is $25 / hour.

Benefits Package

• Paid Time Off, starting with 14 days off in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Schedule

• Sunday: 8:00am - 4:00pm
• Monday: Off
• Tuesday: Off
• Wednesday: 8:00am - 4:00pm
• Thursday: 8:00am - 4:00pm
• Friday: 8:00am - 4:00pm
• Saturday: 8:00am - 4:00pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer / Disability / Veterans

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)