Sr. Customer Assistance Representative - Wasilla

Enterprise; Wasilla (AK); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Employee discounts

401(k) retirement plan with company match

Job summary

Enterprise in Wasilla, AK, is hiring a full-time Customer Assistance Representative Sr to provide exceptional customer service. You will assist customers with their rental needs both in-person and over the phone, manage calls, and ensure smooth vehicle check-ins. Candidates must have a high school diploma and a minimum of 2 years in customer service. The role offers a starting pay of $21.00 per hour along with benefits including paid time off and health insurance.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with restrictions.

Responsibilities

• Assist customers face-to-face with their rental needs.
• Manage incoming and outgoing calls for customer support.
• Provide directions and general assistance.
• Process returns and check-ins at the counter.

Skills

Customer service

Sales experience

Communication

Problem-solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now and working toward our shared vision to be the world's best and most trusted mobility company.

Position

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. It is a full‑time role based at 4535 E Greenstreet Circle #1, Wasilla, AK 99654 with a starting rate of $21.00 per hour based on a 40‑hour workweek.

Benefits Package

• Paid Time Off, starting with 14 days off in the first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and more
• 401(k) retirement plan with company match and profit sharing

Schedule

• Sunday: Off
• Monday: 8:00am – 5:00pm
• Tuesday: 8:00am – 5:00pm
• Wednesday: 8:00am – 5:00pm
• Thursday: 8:00am – 5:00pm
• Friday: 8:00am – 5:00pm
• Saturday: Off

Responsibilities

• Take incoming calls – reservations, rate quotes, general questions, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers or dropping them off and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfers and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties related to the job as assigned.

Qualifications

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at‑fault accidents within the past 3 years, and no drug or alcohol related convictions within the past 5 years (DUI/DWI).
• Authorized to work in the United States and not require work authorization sponsorship by the company now or in the future.

Equal Opportunity Statement

Equal Opportunity Employer/Disability/Veterans.