Customer Experience Representative - Jackson Hole Airport

National Car Rental; Jackson (WY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Jackson Hole Airport is seeking a Customer Experience Representative. You will greet customers, explain rental terms and vehicle features, and offer protection products and upgrades to enhance the rental experience.

The role requires an 18+ year old with a valid driver's license and a high school diploma. Work schedule includes weekends, and employees receive traditional benefits such as PTO and health coverage.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States; no sponsorship needed now or in future.
• High School Diploma or G.E.D. required.
• Must currently live in Jackson Hole or plan to within 30 days of hire.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related convictions on driving record in past 5 years (DUI/DWI).

Responsibilities

• Greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features and services to customers.
• Offer protection products, upgrades, fuel options and other equipment as appropriate.
• Provide directions and local area information to customers.
• Answer calls for reservations, quotes, questions, and provide information as needed.
• Assist with rental return inspections and notify management of issues.
• Maintain attendance and punctuality; perform related duties as assigned.”

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $25 / hour.

This position is located at Jackson Hole Airport (JAC) - 1250 E Airport Rd, Jackson, WY 83001.

We Offer

• Paid time off


• Employee rental car discounts


• Retirement savings plan including 401k with matching profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

Schedule

• We have multiple full time schedules - 40 hours per week + 1 hour lunch each day.


• Schedules include Saturday and Sunday hours.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner


• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services


• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment


• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information


• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors


• Place outgoing calls for callback management, and miscellaneous calls as assigned


• Assist to assess condition of rental upon return


• Notify Management of any known customer problems


• Notify Management of any known vehicle problems and any required vehicle maintenance


• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training


• Perform miscellaneous and backup duties job-related duties as assigned


• Seek to improve job performance through self-assessment, skill development, training and goal setting


• Maintain a regular and reliable level of attendance and punctuality


• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future


• High School Diploma or G.E.D. required


• Must currently live in Jackson Hole or plan to within 30 days of hire


• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.


• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).