Customer Experience Representative - Juneau Airport

Enterprise Holdings; Juneau (AK); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

PTO 14 days + 6 holidays

Health, Dental, Vision insurance

Life Insurance

401(k) with company match

Job summary

Enterprise Mobility is hiring a Customer Experience Representative for the Juneau Airport location. You will greet customers, explain rental terms and vehicle features, and assist with reservations and upsells. A positive experience is created through friendly, efficient service and accurate documentation.

The role requires 18+ years old, US work authorization, and a minimum of 2 years in customer service or sales. Benefits include a PTO plan, health/dental/vision, and retirement options.

Qualifications

• 2+ years of customer service or sales experience in retail, guest services, or administrative support is required.
• Must be at least 18 years old and authorized to work in the United States.

Responsibilities

• Greet customers in a professional, friendly, and timely manner.
• Explain rental terms and vehicle features to customers and upsell optional protection products and services.
• Assist with reservations, rate quotes, and answering questions.
• Return and inspect vehicles and communicate maintenance issues to management.
• Maintain attendance and punctuality.

Skills

Customer service

Sales experience

Communication skills

Attention to detail

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a full time position located at the Juneau Airport (JNU) - 1873 Shell Simmons Dr Ste 104, Juneau, AK 99801.

The starting pay for this positions is $25 / hour.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with14 days off in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discountson car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Schedule:

• Sunday: 8:00am - 4:00pm
• Monday: Off
• Tuesday: Off
• Wednesday: 8:00am - 4:00pm
• Thursday: 8:00am - 4:00pm
• Friday: 8:00am - 4:00pm
• Saturday: 8:00am - 4:00pm

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Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)