Customer Experience Representative - ICS

J.B. Hunt Transport Services, Inc.; West Orange (NJ); On-site; USD 46,000 - 58,000; Full time

Job summary

A leading company in logistics is seeking a Customer Experience Representative to enhance customer relations and ensure timely delivery of freight. The role involves managing customer interactions, resolving issues, and maximizing business potential. Ideal candidates will have strong communication skills and a background in customer service or sales. This full-time position offers competitive pay and a comprehensive benefits package.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability coverage

Paid time off

Maternity and parental leave

Holidays

Qualifications

• 1-2 years of customer service/sales experience or military equivalent.
• High School Diploma/GED required, Bachelor's preferred.

Responsibilities

• Manage customer relations and provide solutions.
• Communicate with customers regarding load status.
• Ensure on-time delivery and accurate billing.

Skills

Effective communication skills

Sales-focused

Multitasking

Resilience

Education

High School Diploma/GED

Bachelor's in Business Administration

Job description

Customer Experience Representative - ICS

Job Title: Customer Experience Representative - ICS

Department: Customer Service & Contact Center Operations

Location: West Orange, New Jersey, United States of America

Employment Type: Full time

Job Summary

Under routine supervision, responsible for executing customer freight orders to meet volume goals and deliver an exceptional customer experience. Develops and maintains excellent customer relationships to maximize business potential.

Key Responsibilities

1. Manage customer relations by engaging regularly and providing solutions to meet their needs and goals, maximizing freight potential and growth.
2. Proactively communicate with internal and external customers regarding load status and resolve issues to ensure satisfaction and minimize service failures.
3. Ensure on-time, damage-free delivery and accurate billing by scheduling pickups/deliveries, entering orders into the system, and obtaining approval for accessorial charges.

Qualifications

Minimum Qualifications

• High School Diploma/GED
• 1-2 years of customer service/sales experience or military equivalent

Preferred Qualifications

• Bachelor's Degree or up to 1 year of relevant experience
• Effective communication skills
• Ability to embrace change, handle stress, multitask, and maintain composure
• Competitive, sales-focused, resilient

This position is not eligible for employment-based sponsorship.

Starting pay range: $46,000 - $57,500, with potential bonuses and incentives.

Benefits

Includes medical, dental, vision, 401(k), life insurance, disability coverage, paid time off, maternity and parental leave, and holidays.

Education & Experience

Education: High School or GED; preferred Bachelor's in Business Administration, Communications, or Transportation Logistics.

Experience: Customer Service, Sales, Transportation/Logistics roles.

Additional Information

Job ID: 00588568

Equal employment opportunity statement included.