Customer Experience Specialist

VIBES Fine Rolling Papers; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading cannabis lifestyle brand is seeking a Customer Experience Specialist to enhance customer interactions and drive growth. This remote role involves making outbound calls, qualifying accounts, and representing the VIBES brand positively. Ideal candidates are motivated communicators with CRM experience, particularly in HubSpot, and a passion for cannabis culture.

Qualifications

• Experience with outbound outreach and engagement.
• Detail-oriented and able to maintain accurate CRM records.

Responsibilities

• Make 60+ outbound calls per day to new and existing leads.
• Document all interactions and relevant data in HubSpot.

Skills

Communication

Organization

CRM

Tools

HubSpot

Job description

Job Title: Customer Experience
Job Title: Customer Experience Specialist
Location: Remote (U.S.-based preferred)
Reports To: Sales Director
Company: VIBES Holdings, LLC

About VIBES
VIBES is a premium rolling paper brand founded by Berner and deeply rooted in cannabis
culture, fashion, and streetwear. We’re now a national lifestyle movement—carried in leading
dispensaries, smoke shops, and convenience stores like 7-Eleven.
We’re building a culture-forward team to scale our direct-to-store and retail expansion—and
we’re looking for people who want to bring the VIBES with every customer interaction.

Position Summary
As a Customer Experience Specialist, you’ll be on the frontlines of our growth
engine—connecting with new leads, educating them about VIBES Direct, and qualifying
accounts for our sales team. Your voice will be the first impression many stores and partners
have of VIBES, and your goal is to make every touchpoint efficient, friendly, and on-brand.

Key Responsibilities
● Make 60+ outbound calls per day to both new and existing leads

● Represent the VIBES brand with positive energy, knowledge, and professionalism

● Thank customers for their interest and communicate the benefits of buying direct from
VIBES

● Gather essential documentation to qualify retail and wholesale accounts

● Accurately document all interactions and relevant data in HubSpot (CRM)

● Maintain and update customer/company records with notes, lead stages, and outcomes

● Identify and record accounts with no opportunity (dead leads) for future strategy review
● Partner with the inside sales team to pass off fully qualified leads seamlessly


Performance Goals (KPIs)
● Consistent outbound volume (60+ calls/day)

● Qualified leads per month

● Conversion of leads into active customers (tracked via CRM and sales handoffs)

● Accuracy and upkeep of lead data and CRM notes

● Optional: commissions or bonuses based on first-order conversions


Compensation
● Base salary: $50,000–$60,000

● Commission: based first customer orders

Who You Are
● A motivated communicator who thrives on outbound outreach and engagement

● Organized, detail-oriented, and CRM-savvy (experience with HubSpot preferred)

● Able to work independently and hit daily call targets with consistency

● Passionate about cannabis culture, lifestyle brands, or working with independent
retailers

● Adaptable, accountable, and eager to grow with a fast-paced team