Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Lensa; Las Cruces (NM); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Experience Representative to provide exceptional support to members and providers. This remote role involves assisting through various communication channels, resolving issues, and meeting performance goals. Ideal candidates will have a strong background in customer service or sales, along with relevant qualifications. Join a dynamic team and contribute to enhancing customer satisfaction in a supportive environment.

Qualifications

• 1-3 years of sales or customer service experience in a high-volume environment.
• Knowledge of systems like Microsoft Office, Pega, CRM preferred.

Responsibilities

• Assist members and providers via phone, chat, email, and off-phone support.
• Resolve issues effectively while demonstrating company values.
• Meet performance goals in quality, attendance, and adherence.

Skills

Customer Service

Sales

Communication

Education

HS Diploma or equivalent

Associate’s degree (preferred)

Tools

Microsoft Office

Pega

CRM

Job description

Job Opportunities - Remote Positions

Below are various remote job opportunities across different industries and roles, including customer service, administrative support, sales, education, and healthcare. Each listing provides a brief overview of the position and its key responsibilities or requirements.

Sample Job Description: Customer Experience Representative at Molina Healthcare

Overview: Provide customer support to Molina members and providers through multiple communication channels. Resolve issues effectively while demonstrating Molina values. Support Medicaid, Medicare, and Marketplace services.

Key Responsibilities:

1. Assist members and providers via phone, chat, email, and off-phone support.
2. Conduct surveys related to health assessments and satisfaction.
3. Document inquiries accurately and timely.
4. Work scheduled shifts, including overtime and weekends as needed.
5. Build rapport empathetically and respond to customer needs.
6. Meet performance goals in quality, attendance, and adherence.
7. Collaborate with internal and external departments.
8. Take ownership of resolving issues promptly.
9. Support provider inquiries regarding eligibility, benefits, and claims.

Qualifications:

• HS Diploma or equivalent; preferred associate’s degree.
• 1-3 years of sales or customer service experience in a high-volume environment.
• Knowledge of systems like Microsoft Office, Pega, CRM, and others is preferred.

Additional Details: Competitive pay range, benefits, and equal opportunity employment.

Other Positions Include:

• Executive Administrative Assistant (Remote)
• Bilingual Spanish Customer Service Representative
• Gaming Customer Success Specialist
• Licensed Clinical Social Worker (LCSW)
• Account Coordinator (Remote)
• Sales and Business Development Roles
• Educational and Training Positions

This compilation aims to provide a clear overview of available remote roles, emphasizing clarity, relevance, and professionalism in presentation.