Customer Experience Representative - Corpus Christi Airport

National Car Rental; Corpus Christi (TX); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Paid time off

Car discounts

401k with match

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative at Corpus Christi Airport to provide friendly, efficient service and to guide customers through rental terms and options.

You will handle reservations, answer questions, and offer add-ons while maintaining a high standard of customer care in a fast-paced retail environment.

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or hospitality.
• Must be able to work in the United States without sponsorship now or in the future.
• Must be 18 years or older.

Responsibilities

• Greet customers in a professional, friendly manner.
• Explain rental terms, vehicle features and options to customers.
• Offer protection products, upgrades, and fuel options as appropriate.
• Assist with directions, maps, and local information for customers.
• Handle reservations and inquiries via phone or in person.

Skills

Customer service

Communication

Sales knowledge

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest‑growing privately owned automotive rental and leasing company in North America, and we are hiring now. We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions, offering company‑approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. This position pays $15.50 / hour and is located at the Corpus Christi Airport – 1000 International Dr, Corpus Christi, TX 78406.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Monday: 2:00 pm to 11:00 pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 2:00 pm to 11:00 pm
• Friday: 2:00 pm to 11:00 pm
• Saturday: 2:00 pm to 11:00 pm
• Sunday: 2:00 pm to 11:00 pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and some vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing condition of rental upon return
• Notify management of any known customer problems
• Notify management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training
• Perform miscellaneous backup duties and job‑related duties as assigned
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a reliable level of attendance and punctuality
• Perform miscellaneous job‑related duties as assigned

Equal Opportunity Employer

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of one year of customer service or sales experience in retail, guest services, or hospitality
• Must have a valid driver license with no more than two moving violations and/or at‑fault accidents on driving record in the past three years
• No drug or alcohol‑related convictions on driving record in the past five years