Seasonal Customer Service Representative - Appleton Airport

nationalalamo-erac; Appleton (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Enterprise Mobility’s National/Alamo brand at Appleton Airport is seeking a Seasonal Customer Experience Representative to greet customers, explain rental terms, and guide them through the rental process. This role emphasizes friendly, efficient service and on-site knowledge of products and services.

The position is seasonal (up to 180 days) and pays $18 per hour with potential bonuses. Shifts include several schedules, with emphasis on reliability and customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protection products, upgrades, fuel options and other equipment.
• Assist customers with directions and local information.
• Answer incoming calls for reservations and rate quotes; provide information and resolutions.
• Place outgoing calls for callbacks and other assigned tasks.
• Assess vehicle condition at return and report issues to management.
• Maintain attendance and punctuality; perform additional duties as needed.

Skills

Customer service

Sales experience

Retail experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Natoional/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is Seasonal and cannot exceed 180 days.

This position pays $18 / hour plus potential bonuses.

This position is located at the Appleton Airport (ATW) on W6395 Challenger Dr, Appleton, WI 54914.

We have the following schedules available:

• Wednesday - Saturday: 2:00pm to Close

• Sunday - Thursday: 2:00pm to Close
• Sunday - Thursday: 8:00am to 5:00pm
• Wednesday - Sunday: 8:00am to 5:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be available for Seasonal work lasting a maximum of 180 days.