Customer Experience Representative

QPS Employment Group; Waunakee (WI); On-site; USD 41,000 - 56,000; Full time

Job summary

QPS Employment Group is seeking a Customer Experience Representative for a role in Waunakee, Wisconsin. The position offers a 1st shift from 8:00am to 5:00pm, Monday through Friday, with a wage of $23.21 per hour.

This is a potential-to-hire opportunity with immediate hiring for a team that supports customers and internal departments. The ideal candidate will enter orders, communicate with customers about purchase orders, and assist the CSR team with quotes and other duties.

Qualifications

• High school diploma or equivalent is required.
• Good attendance history is expected.
• Candidates should be accurate and quality-focused.
• Must be physically able to sit at a desk for 8 hours.
• Proficiency with computer systems and learning new software quickly.

Responsibilities

• Enter orders into the manufacturing system.
• Contact customers for information about purchase orders.
• Coordinate with drafting on order information.
• File and maintain paperwork for each order.
• Assist CSR team with quotes from the quotes queue.
• Take customer phone calls in backup capacity.
• May perform order processing duties for key accounts.
• Other duties as assigned.

Skills

Strong computer skills

Attention to detail

Able to learn new software

Good attendance

Ability to sit 8 hours

Education

High school diploma or equivalent

Tools

Manufacturing/ERP system

Job description

Position Title: Customer Experience Representative Wage: $23.21/hour Shift: 1st Hours: 8:00am-5:00pm Monday-Friday QPS Employment Group is hiring a Customer Experience Representative for a company in Waunakee, WI. This is a potential to hire opportunity on 1st shift.

Customer Experience Representative Responsibilities

include but are not limited to:

• Enter orders into manufacturing system
• Contact customers for information about purchase orders
• Work with drafting on order information
• File and maintain paperwork associated with each order
• Assist CSR team by working on quotes from the quotes queue
• Assist CSR team by taking customer phone calls (in back‑up capacity)
• May be assigned order processing duties for key and target accounts
• Other duties as assigned

Customer Experience Representative Requirements

• High school diploma or equivalent
• History of good attendance
• Dedication to quality and accuracy
• Physical ability to sit at a desk for 8 hours a day
• Strong computer skills and ability to learn and operate different programs

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Hiring immediately!

Why Work with QPS?

• Access to sought‑after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process

Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee.

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

We are proud to be an equal opportunity employer.