Customer Support Specialist

QPS Employment Group; Lakewood (CO); Hybrid; USD 36,000 - 41,000; Part time

Benefits offered by this job

Healthcare insurance after 4 weeks

Paid holidays after 960 hours

Job summary

QPS Employment Group in Lakewood, CO is seeking a Customer Support Specialist for a 3-6 month project. The role is hybrid with in-office days Tue/Wed, 7:00am–4:00pm, first shift, wage $26.00–$30.00 per hour.

The position involves heavy phone and email contact with customers, processing orders in ERP, and coordinating with Sales and Warehouse teams.

Qualifications

• High School Diploma or GED
• At least one year of experience in a related field
• Exceptional interactive telephone skills
• Bilingual in English and French preferred
• Bilingual in English and Spanish preferred
• Knowledge of SAP and Salesforce
• Demonstrated ability to communicate effectively both verbally and in writing

Responsibilities

• Interface extensively with internal and external customers via the telephone to assist and log requests for product orders, directory assistance, resolve issues, requests for service and all product and literature questions
• Document customer calls and either answer questions directly or triage to appropriate clinical, technical, field performance engineers within Customer Support and throughout the organization
• Handle continuous work volume via (inbound & outbound) phone calls, email, and other electronic sources for receiving and processing orders in ERP system
• Ensure order flow, terms, and accuracy of customer orders and requests in a timely manner
• Monitor on a daily basis order exceptions and escalates to sales team, customers as appropriate for timely resolution
• Provide accurate information and updates as related to orders in ERP system
• Document disputes in CRM system related to orders and shipments and resolves disputes with customers and other stakeholders in timely manner
• Compose correspondence, establishes formats, and edits work for content, grammar, and spelling using a personal computer and types a variety of narrative and/or numerical material
• Maintain flexibility of schedule in order to coordinate with team members to ensure phone coverage during support center business hours (6:00a.m.- 5 p.m.) in an 8 hour work shift
• Schedule / convey commitments and shipping instructions to the warehouse

Skills

Telephone skills

English-French bilingual

English-Spanish bilingual

SAP

Salesforce

Tools

SAP

Salesforce

Job description

Position Title

Customer Support Specialist

Compensation & Schedule

Wage: $26.00 - $30.00/hour

Shift: 1st

Hours: 7:00am - 4:00pm (Monday - Friday)

Work Schedule: Hybrid - Must Be In Office Tuesday and Wednesday

Location: Lakewood, CO

Contract: 3-6 month project position

Responsibilities

• Interface extensively with internal and external customers via the telephone to assist and log requests for product orders, directory assistance, resolve issues, requests for service and all product and literature questions
• Document customer calls and either answer questions directly or triage to appropriate clinical, technical, field performance engineers within Customer Support and throughout the organization
• Handle continuous work volume via (inbound & outbound) phone calls, email, and other electronic sources for receiving and processing orders in ERP system
• Ensure order flow, terms, and accuracy of customer orders and requests in a timely manner
• Monitor on a daily basis order exceptions and escalates to sales team, customers as appropriate for timely resolution
• Provide accurate information and updates as related to orders in ERP system
• Document disputes in CRM system related to orders and shipments and resolves disputes with customers and other stakeholders in timely manner
• Compose correspondence, establishes formats, and edits work for content, grammar, and spelling using a personal computer and types a variety of narrative and/or numerical material
• Maintain flexibility of schedule in order to coordinate with team members to ensure phone coverage during support center business hours (6:00a.m.- 5 p.m.) in an 8 hour work shift
• Schedule / convey commitments and shipping instructions to the warehouse

Requirements

• High School Diploma or GED
• At least one year of experience in a related field
• Exceptional interactive telephone skills
• Bilingual in English and French preferred
• Bilingual in English and Spanish preferred
• Knowledge and use of various internal computer software systems such as but not limited to SAP, salesforce
• Knowledge and use of relevant PC software applications and skills to use them effectively
• Demonstrated ability to communicate effectively both verbally and in writing

Benefits

• QPS offers healthcare insurance through American Workforce after 4 weeks on assignment and paid holidays after 960 worked hours.

Application Deadline

None, Always Accepting Candidates

About the Employer

IND135 QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Recruitment Process

• QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently.
• All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

Why Work with QPS?

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process

Equal Opportunity Employer

We are proud to be an equal opportunity employer.