Customer Experience Representative

National Car Rental; Town of Florida (NY); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Port Canaveral is seeking a Customer Experience Representative to greet customers, process rentals, and upsell services while providing expert guidance on terms, vehicle features, and options. You will handle reservations, questions, and follow-ups, ensuring a smooth rental experience.

The role offers a full-time schedule with a 40-hour week, plus a monthly bonus incentive plan. Opportunities for growth and benefits are included at the Port Canaveral location.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must have basic level experience with a PC and Microsoft Office products.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by communicating rental terms, vehicle features, and services.
• Offer directions, maps, and local area information to customers.
• Answer incoming calls for reservations, rate quotes, and general questions.
• Place outgoing calls for callbacks and other communications as assigned.
• Assist in assessing rental conditions and vehicle maintenance needs at return.
• Notify management of any customer or vehicle problems.
• Pursue on-the-job training and company-sponsored classroom training.

Skills

Customer service experience

Sales experience

English proficiency

PC basics

Valid driver's license

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Port Canaveral location. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $18.00 / hr PLUS monthly customer service bonus incentives. This is an anticiated yearly target of $36,000 / year - $45,600 / year

This position is located at the Port Canaveral location, 710 Mullet Rd, Cape Canaveral, FL 32920

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

Apart from religious observation, interested candidates must be able to work the following full-time (40 hour/week) shift schedule, including holidays:

• Shift: Thursday - Monday: 7:30am-4:00pm, Tue/Wed: OFF

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years
• Must be able to understand, read, write and speak English
• Must be willing to work near Port Canaveral
• Must be willing to accept pay of $18.00/hour plus monthly customer service based bonus incentives
• Apart from religious observation, must be able to work the following full-time (40 hour/week) shift schedule, including holidays: Thu - Mon: 7:30am-4pm, Tue/Wed: OFF