Customer Experience Representative

Elite Metro; Saint Cloud (MN); On-site; Confidential; Full time

Job summary

Join a pioneering telecommunications company as a Virtual Representative, where you'll deliver exceptional customer experiences. This dynamic role involves assisting customers with inquiries and resolving complaints through virtual communication channels. You'll collaborate with a dedicated team to enhance customer satisfaction while maintaining up-to-date knowledge of products and services. The company values accountability, communication, and teamwork, offering a supportive environment for career growth. If you're passionate about making a difference and eager to thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Weekly Sales Commission

Monthly Store Bonus

Employee Discount on Merchandise

Discount on Metro by T-Mobile Services

SPIFF on Specific Products

Qualifications

• Strong verbal and written communication skills are essential for this role.
• Experience with CRM software and virtual communication tools is required.

Responsibilities

• Assist customers with inquiries related to wireless products via virtual channels.
• Resolve customer complaints and document interactions accurately.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Team Collaboration

Education

Bachelor's degree in Communications

Bachelor's degree in Business

Tools

Customer Relationship Management (CRM) software

Virtual Communication Tools

Job description

Join Elite Metro, a pioneering force in the telecommunications industry with a rich history dating back to 2004. As a Virtual Representative, you'll be part of a dynamic team responsible for delivering exceptional customer experiences across our extensive network of over 150 stores nationwide. Our company values—Accountability, Commitment, Communication, Courage, Ethical behavior, Reliability, and Teamwork—are at the heart of everything we do. We are committed to treating our employees like family, offering opportunities for career growth and professional development. Your role will be critical in upholding our mission to provide unparalleled customer service and maintaining our reputation as a trusted leader in wireless solutions. If you are passionate about making a difference and eager to grow in a supportive environment, Elite Metro is the perfect place for you to thrive.

Tasks

1. Assist customers with inquiries and issues related to wireless products and services via virtual communication channels.
2. Resolve customer complaints by providing effective solutions and alternatives within the time limits, following up to ensure resolution.
3. Collaborate with team members to enhance customer satisfaction and improve service delivery standards.
4. Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information to customers.
5. Document customer interactions, process accounts, and file documents accurately in the company's systems to ensure seamless service.

Requirements

1. Bachelor's degree in Communications, Business, or related field is a plus.
2. Strong verbal and written communication skills with a focus on providing exceptional customer service.
3. Proficiency in using virtual communication tools and customer relationship management (CRM) software.
4. Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

Benefits

• Salary Pay
• Weekly Sales Commission
• Monthly store Bonus based on BIG5 Sales Performance and Compliance
• SPIFF on specific products
• Discount on Metro by T-Mobile Services
• Employee discount on merchandise
• Elite Retail Store Manager Contest

Join Elite Metro as a Virtual Representative and be part of a dynamic telecommunications team with nationwide reach. Grow your career with us in over 100 cities.