Customer Experience Representative

Neerings Plumbing & Heating; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Life insurance

Disability insurance

401(k) with company match

Modern technology and tools

Ongoing training and development

Advancement opportunities

Team environment

Job summary

Neerings Plumbing, Heating & Electric is seeking a motivated Customer Experience Representative to help our customers and convert estimates into sold and scheduled jobs.

You will follow up by phone, text, and email, build rapport, answer questions, and work with dispatch and technicians to ensure a smooth customer experience. We offer competitive pay and benefits, ongoing training, and opportunities to grow within a team that values ownership and a great customer experience.

Qualifications

• Positive, can-do attitude required.
• Strong phone, email and written communication skills essential.
• Confidence speaking with customers and asking for their business.
• Competitive and goal-oriented mindset; strong organizational skills.

Responsibilities

• Follow up with customers by phone, text, and email regarding outstanding estimates and proposals.
• Build rapport and provide a professional, helpful experience.
• Answer questions, address concerns, and explain options to customers.
• Maintain accurate customer information in the CRM and coordinate with dispatch, technicians, and sales staff.
• Participate in ongoing training, coaching, and professional development.
• Follow opportunities through to a clear outcome.

Skills

Positive attitude

Phone and email communication

Written communication

Confidence with customers

Competitive mindset

Organization

Multi-tasking

Team player

Goal-oriented

Customer service experience

Job description

Who We Are

Neerings Plumbing, Heating & Electric has been serving the Salt Lake City area since 1935. We’ve built our reputation by taking care of our customers, doing quality work, and hiring great people.

You’ve probably seen our trucks around town, but what you may not know is what it’s like to work here. We believe great employees should be appreciated, supported, and given opportunities to grow. We invest in training, encourage professional development, and recognize people who take ownership of their work and deliver an exceptional customer experience.

Many people come to Neerings looking for a job and stay because they find a career, a great team, and opportunities to grow.

Why We Need You

We’re looking for a motivated, personable Customer Experience Representative to help us take exceptional care of our customers and turn opportunities into completed projects.

This is more than simply answering phones. You’ll communicate with customers who have received estimates from our Plumbing, HVAC, Electrical, and other service departments, answer questions, follow up on outstanding proposals, and help customers feel confident moving forward with Neerings.

If you’re competitive, goal-oriented, great on the phone, and enjoy helping people, you could be a great fit for our team.

The Big Task

Your primary responsibility is to follow up with customers on open estimates and help convert those opportunities into sold and scheduled jobs while providing an exceptional customer experience.

What You’ll Do

• Follow up with customers by phone, text, and email regarding outstanding estimates and proposals.
• Build rapport with customers and provide a professional, helpful, and positive experience.
• Answer questions, address concerns, and help customers understand their options.
• Consistently work toward daily, weekly, and monthly performance and follow-up goals.
• Learn and utilize our customer communication scripts and processes while keeping conversations natural and authentic.
• Maintain accurate and complete customer information, notes, and follow-up activity in our CRM.
• Communicate closely with dispatch, technicians, sales staff, and management to ensure a smooth customer experience.
• Participate in ongoing training, coaching, and professional development.
• Take ownership of customer opportunities and follow through until there is a clear outcome.

What We’re Looking For

• A positive, can-do attitude.
• Strong phone, email, and written communication skills.
• Confidence speaking with customers and asking for their business.
• A competitive and goal-oriented mindset.
• Strong organization and follow-through.
• Ability to manage multiple customer conversations and priorities.
• Comfort working toward measurable performance goals.
• Ability to work well as part of a team.
• Previous customer service, customer experience, inside sales, call center, or similar experience is a plus.

What We Offer

• Competitive compensation with performance-based earning opportunities.
• Medical, dental, and vision insurance.
• Life insurance and short-term and long-term disability coverage.
• 401(k) with company match.
• Modern technology and tools to help you succeed.
• Ongoing training and professional development.
• Opportunities for advancement within a growing company.
• A team environment where good work is recognized and appreciated.

We work hard, but we also believe in building a company where people enjoy working together. From company events and outings to the relationships you build with coworkers, we want Neerings to be a place where you can build a long-term career.

Join the Neerings Team

At Neerings, your work directly impacts our customers, our technicians, and the success of the company. You’ll have clear goals, opportunities to grow, and a team behind you.

Neerings Plumbing, Heating & Electric is an Equal Opportunity Employer.