Customer Experience Representative

USA Hometown Experts; Chattanooga (TN); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health insurance

401K plan

3 weeks of paid time off

Job summary

USA Hometown Experts in Chattanooga, TN is hiring for a customer service position at Metro Plumbing, Heating & Air. You'll provide exceptional customer service while handling inquiries, resolving issues, and scheduling appointments. Candidates should have a sociable and energetic personality, empathy for customers, and strong organizational skills. The job offers an hourly wage of $18, health insurance, a 401K plan, and up to 3 weeks of paid time off. Join a team that values positive culture and customer satisfaction.

Qualifications

• Sociable and energetic personality with a love for talking on the phone.
• Empathetic and understanding, able to connect with customers.
• Highly organized and detail-oriented to manage customer interactions effectively.

Responsibilities

• Providing exceptional customer service, making every interaction positive.
• Handling customer inquiries and resolving issues with a friendly attitude.
• Scheduling appointments and following up to ensure customer satisfaction.

Skills

Exceptional customer service

Sociable and energetic personality

Empathy and understanding

Organizational skills

Flexibility in fast-paced environments

Positive attitude

Job description

Description

Tired of feeling like just another number at work?

Ready to join a team that values your personality and skills?

Looking for a role that offers not just a paycheck, but a rewarding career?

Excited to make homes happy every day?

Who We Are

At Metro Plumbing, Heating & Air, we're not your average company. We're a team of skilled superheroes, ready to fix all your home comfort needs. With our powers of expertise and friendly service, we'll ensure your home is a sanctuary of coziness. Join us in making homes happy!

What You’ll Be Doing

• Providing exceptional customer service, making every interaction positive.
• Handling customer inquiries and resolving issues with a friendly attitude.
• Scheduling appointments and following up to ensure customer satisfaction.
• Maintaining organized records of customer interactions and feedback.
• Collaborating with team members to enhance the overall customer experience.

What We’re Looking For

• Sociable and energetic personality with a love for talking on the phone.
• Empathetic and understanding, able to connect with customers.
• Highly organized and detail-oriented to manage customer interactions effectively.
• Flexibility to learn and adapt in a fast-paced environment.
• A positive attitude and commitment to delivering outstanding service.

Why Join Us

Enjoy a competitive hourly wage of $18, with additional pay opportunities.

Health insurance and a 401K plan to secure your future.

Generous vacation policy with up to 3 weeks of paid time off to relax and recharge.

Be part of a supportive team culture that values humility, ownership, and real talk.

If you're ready to use your superpowers to create happy homes, apply now and join our team of heroes at Metro Plumbing, Heating & Air!